FAQ

Susse Collection Shop.

Hello you may have a few questions about the Susse Collection shop. If you have any further questions use our contact page on this website thank you.

SHIPPING:

Items are shipped from Sweden First Class within mainland Sweden
Postnord Airmail for International orders.
If you would like your items sent recorded delivery please get in touch for a price.

Express delivery and items can be tracked during delivery.

All orders are sent gift wrapped and in a protective envelope.

DELIVERY TIMES:

Swedish 1st Class usually next day delivery. But can take up to 2 days.
Europe 1st Class air mail allow 2 - 5 days delivery.
Rest of the World 1st Class air mail allow 2 - 12 days delivery.

PRICING:

All prices shown on the website are in Swedish Kronor SEK and sales tax is inclusive.

Customers will be charged an additional 25% -12% or 6% VAT (MOMS) depending on the product.
A fixed packing and shipping price will also be added to your order.

Orders - Shipping charge is 10 SEK per item.

Please note that for International customers you could be charged an additional fee of customs tax and duty depending on where you live.

PAYMENT:

This store uses PayPal Express for payments.
PayPal automatically encrypts your confidential information in transit.
Your personal information will be secure.

RETURNS:

We hope that you love your Susse products.
However, if for any reason you are not entirely happy with your purchase you can return the products to us or either for exchange or refund within 48 hours of delivery.
A full refund or exchange will only be given when we have received the returned goods. Items must be undamaged, unused and in the original packaging.
It's helpful to e-mail proof of shipping e.g. a copy of a postage receipt.

Any delivery costs for the returned items will be at the buyer's expense.

WHOLESALE:

We are now wholesaling our collections. We carry a small amount of stock.

If you like what you see and your interested in carrying Susse products and adding some fun to your store please get in touch through our contact page or sign up for our newsletter.

PRESS IMAGES:

We can provide images for print and web for your blog or publication. For press enquires please use our contact form. E-mail us at hello (at) sussecollection.com

CUSTOMER HELP:

If you have any further questions or need help using our shop. Please use our contact page on this website.

e-mail hello (at) sussecollection.com

We try and get back to you as soon as we can. Thank you.

Privacy Policy:

For further information please see our Privacy Policy page on this website.

LEGALS:

Susse Collection is a registered company in Sweden

Vat number SE681224246601